Online Purchase Terms

Last updated: 14 October 2026

Nothing in these terms limits rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable law.

1. Agreement

These terms govern your account and the purchase and supply of products offered by Intu Wellness Pty Ltd through this website. By creating an account, using the website or placing an order, you confirm that you have read and agree to these terms.

You must be at least 18 years old, or have approval from a parent or guardian. These purchase terms incorporate our Website Terms and Privacy Policy. We may publish updated terms for future orders. Changes do not retrospectively remove rights relating to orders already accepted.

2. Accounts and payment

You may be required to create an account to purchase products. You are responsible for keeping your account details current and confidential, and for activity conducted using your account. Tell us promptly if you become aware of unauthorised use.

Prices are in Australian dollars and include GST where applicable. Orders and payments are processed through third-party payment providers. You must check your order, delivery details and total fees before completing a purchase.

3. Orders and availability

We may accept or reject an order based on product availability and payment validation. All purchases are subject to availability, and prices may change without notice.

If there is a substantial dispatch delay or we cannot supply an ordered product, we will contact you to determine how to proceed. Delivery periods are estimates based on information from third-party carriers.

4. Delivery, title and risk

Please contact us immediately about address changes, delayed deliveries or goods that arrive damaged or affected by heat. We remain responsible for the remedies required by applicable consumer law. Ownership passes when the order is paid for. Delivery estimates and charges are explained in our Shipping policy.

5. Product information and health advice

Website information is general and does not constitute medical, health, wellness or nutritional advice. Consider your own circumstances and obtain professional advice when deciding whether a product is right for you.

We do not exclude rights that cannot lawfully be excluded under the Australian Consumer Law. Subject to those rights, we do not warrant that a product will be suitable for every person or produce a particular therapeutic, performance or appearance outcome.

6. Refunds and returns

Our Returns and refunds policy applies. Contact us with proof of purchase and details of any problem so we can assess the appropriate remedy. There is no blanket seven-day deadline or unopened-only condition for statutory remedies. Change-of-mind requests are discretionary and subject to the conditions in that policy.

7. Accounts and notifications

We may refuse supply, close an account or end these terms at our discretion. You may request account closure at any time. Requests received during business hours are generally actioned within 72 hours.

If enabled, electronic and push notifications may include account or order information. You can manage notification preferences through your device or account settings.

8. Liability and events beyond control

Nothing in these terms limits rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable law.

Any limitation of liability in these terms operates only to the extent permitted by law. It does not exclude responsibility for a failure to meet consumer guarantees or other liability that cannot lawfully be excluded. If an event outside our control affects supply, we will contact you about the available options and any applicable refund.

9. Disputes and general terms

A party raising a dispute must give written notice with details and a proposed resolution. The parties will first attempt to resolve it in good faith. Unresolved disputes may proceed to mediation in New South Wales before litigation.

These terms are governed by the laws of New South Wales. If any provision is invalid or unenforceable, it will be read down or severed without affecting the remaining terms.

10. Contact

For questions and notices, email hello@intuwellness.com.

Subscriptions and preorders

Recurring orders and preorders are also governed by our Cancellation and preorder policy. Product and checkout information specify the applicable price, quantity and schedule.