Cancellation policy

Last updated: 14 October 2026

Subscriptions, preorders and cancellations

Subscription orders

When you choose a subscription, you authorise recurring charges and deliveries at the price and frequency shown before checkout. The chosen plan and your subscription confirmation govern the recurring amount, quantity and schedule. Delivery charges and applicable taxes are shown at checkout.

You can request to pause or cancel future renewals at any time, with no cancellation fee. Use the management link in your subscription email, where available, or contact hello@intuwellness.com using the email address associated with the subscription. Please act before the next scheduled charge. A cancellation stops future renewals; an order already charged or being fulfilled needs a separate cancellation or return request.

Existing subscriptions created before the Shopify store launch continue under their original subscription terms. If your earlier subscription is not shown in your current store account, contact us for help managing it. Creating a new store account does not cancel an existing subscription.

Preorders

A preorder reserves a product before it is ready to dispatch. Unless a different payment schedule is clearly stated at checkout, payment is taken when the order is placed. Estimated dispatch timing is shown on the product page and is not a guaranteed delivery date. Express delivery does not bring forward a preorder release date.

We will contact you if the expected dispatch timing changes materially or we cannot supply your order. Contact us before dispatch to request cancellation of an unfulfilled preorder. If it has already been dispatched, our returns policy applies. If we cannot supply an item, we will refund the amount paid for that item and any delivery charge that must be refunded under applicable law.

Mixed orders and bundles

An order or bundle containing a preorder item may be held until all included items are available. If you need available items sooner, contact us before ordering to discuss separate orders or delivery arrangements. Any additional charge must be agreed before it is applied.

Other order changes

Contact us as soon as possible if you need to change an address or cancel a one-time order. We will try to help, but cannot guarantee changes once processing or fulfilment has begun. An order already dispatched is subject to our Returns and refunds policy.

Nothing in these terms limits rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable law.