Refund policy

Last updated: 14 October 2026

Returns and refunds

This policy applies to purchases from Intu Wellness Pty Ltd (INTU), ABN 52 652 153 690.

Faulty, damaged or incorrect products

If something is wrong with your order, contact hello@intuwellness.com with your order number or other proof of purchase, a description of the problem and photographs if available. We may need to assess the product before confirming the appropriate remedy.

For a major product failure covered by Australian Consumer Law, you may choose a refund or replacement. For other failures, we will provide the remedy required by law. You may also have rights to compensation. Contacting us promptly helps us investigate, but your statutory rights are not limited to seven days and do not depend on the product being unopened or in its original packaging.

Please contact us if an item arrives damaged, deteriorated or affected by heat. Temperature sensitivity, use of the product, sale pricing or shipment overseas does not automatically exclude any rights that apply under law.

Change of mind

We do not offer a general change-of-mind return guarantee. We may consider an exception at our discretion. Please contact us before returning anything; approval is not guaranteed. For an approved change-of-mind return, goods must be unused, unopened and in resalable condition, and you pay return postage unless we agree otherwise. These conditions do not apply to statutory remedies for faulty goods.

Returning an item

Contact us for return instructions and the correct return address. Do not send goods to our business correspondence address without confirmation. Package the goods securely and keep your postage receipt. If we confirm a fault, we will reimburse reasonable return costs as required by law.

Refund processing

Approved refunds are returned to the original payment method unless otherwise agreed. Your bank or payment provider may need additional processing time.

Orders, preorders and subscriptions

See our Cancellation and preorder policy for future subscription renewals and cancellation requests, and our Shipping policy for delivery information.

Nothing in these terms limits rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable law.