Delivery & Shipping Policy
In this Delivery & Shipping Policy, we, us or our means Intu Wellness Pty Ltd ACN 652 153 690. By making a purchase from us, you agree to this Delivery & Shipping Policy and also to our Online Terms & Conditions, our Website Terms & Conditions and our Privacy Policy which are incorporated herein by reference.
INTU WELLNESS currently makes deliveries within Australia, UK, Ireland, USA, Asia and Europe Zone 1.
How Much Does Delivery and Shipping Cost?
We currently offer free shipping on all orders within Australia including the following orders:
- All first orders
- Orders over $100
- Subscribe & save orders
For all other orders and orders outside Australia shipping rates are calculated by the shipping provider based on package weight and zip code/destination. The shipping costs will be displayed during the checkout process along with GST for orders being delivered within Australia.
International Shipping
Taxes and duties are calculated according to your shipping destination. We ship to your destination on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on the INTU WELLNESS site are exclusive of all taxes and duties. When your order arrives at Customs, you will be responsible for paying all import duties, customs and local sales taxes.
Processing and Tracking Your Order
Once your order has been dispatched, we will send you an order confirmation email from hello@intuwellness.com that will include your tracking information. If you can’t find your order confirmation email, try searching your inbox for all emails from orders@intuwellness.com Please keep in mind: Once an order has been sent by us for delivery, tracking information can take up to 48 hours to update. If it’s been over 48 hours without an update, and you’re unable to locate your confirmation email, or if you are encountering any other issues, send us an email straight away – we’re here for you! As we rely on a third party to provide tracking data, we cannot guarantee tracking and will not be responsible for any tracking errors.
When Can I Expect To Receive My Order?
Our processing and dispatch process starts from the moment we get credit card authorisation and verification.
We aim to process and dispatch your order within 1-2 business days, Monday through Friday, working closely with our shipping partners to minimise the potential impact of delays. For orders placed before 10.30am we can dispatch your order on the same day.
Standard shipping for Australia can take 3-8 business days, depending on location. Although, most are delivered within 3-5 business days.
Express orders for Australia take 1-3 business days.
Once your order has been dispatched, we will send you a shipping confirmation email including your tracking information. If your chosen shipping method includes tracking, you’ll receive an automatic email with your tracking link as soon as it becomes available from the shipping carrier.
Please keep in mind that although we ship all orders out within 1-2 business days, shipping carriers often don’t provide tracking links for 24-48 hours from dispatch. We also recommend adding your phone number at checkout for delivery updates via text.
Consumer Law & Refunds
Please refer to our Online Terms & Conditions.